Shipping policy

ORDER PROCESSING:

Please allow 3-5 business days to process your order. Expect an email within 24 hours after your order is process to let you know your order is on the way! STORE PICKUP - 4618-B S Kedzie Avenue, Chicago IL 60632. Orders can be picked up daily, Monday, Tuesday, Thursday, Friday 11AM - 6PM. Saturday 11am - 4pm. Sunday and Wednesday closed. 

An email will be sent when your order is ready for pickup

LOCAL DELIVERY

During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 2 miles of our shop. If the local delivery option does not show up during checkout, your order is not eligible for local delivery. Orders placed before 2pm during store hours 11am to 6pm will be delivered the same day. Orders placed outside of these hours will be delivered the next day we are open. When your order is ready for delivery, you will receive an email with real-time tracking information. FLAT RATE SHIPPING Orders are generally shipped within 3 - 5 business days using your shipping provider i.e. Flat rate shipping fee of $35.00 applies to orders shipping to locations outside local region. Optional: We do not ship outside of United States at this time. DOMESTIC SHIPPING RATES AND ESTIMATES: For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. For simple flat rate shipping:

REFUNDS,, RETURNS AND EXCHANGES

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will exchange the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at sales@preciosajewelry.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at sales@preciosajewelry.com.